Let us manage the backend burden of online storefronts.
As an online merchant, your ability to capture and retain new customers will define your success. Understanding your customer’s shopping lifecycle and purchasing behaviors enables you to adjust your offerings to grow your online revenue.
Our solution set enables you to brand your Internet properties throughout the customer experience—
- Shopping cart
- Robust Billing Engine, connected to a solid payment processor
- Relationship with Issuing Bank(s)
The Taigle Commerce Platform (TCP) gives you the ability to build an online presence for your Internet brands easily and with little or no upfront development.
You build and maintain your own product offerings based on your brand in a WYSIWYG environment, leaving the integration, deployment, and information security to us. The idea is for you to build, own, and maintain your product offers and shopping carts for your storefronts without becoming experts in banking, data security, and e-commerce backend web development.
TCP is a turnkey solution—
The Taigle Commerce Platform includes a range of features to make it easy for you to develop and maintain your online business presence. Our role-based content management system provides different views and functions of the system based on who the user is, and his/her role.
Your product team will appreciate the easy-to-use graphical user interface that allows members to easily develop, modify, and publish product offer pages, special promotions, coupon offers, etc. Your product team can easily create physical and digital product offers, for one-time or subscription transactions. TCP controls access to downloadable products and provides entitlements to digital subscription products.
Content publisher allows scheduled publishing and unpublishing of the content. This allows business teams to prepare offers ahead of time and offers can be automated to go online or offline at a scheduled time.
Customer retention offer types are provided to extend customer lifecycle, e.g. Save Offers (offer the customer alternate subscription), and Extension Offers (configurable deferment of payments). Business teams can easily configure retention offers to be presented to the consumer when the consumer elects to cancel their subscription.
Business teams can easily configure allowed product transitions which allow subscribers to upgrade or side-grade their subscription. Transition offers are presented to the consumer in the Consumer Self-care area.
Typically, your finance team requires the solution to be transparent with plenty of reporting. Compliance is key as a Finance requirement.
The platform’s built in functions will be appreciated by finance—
- The seamless, transparent connection between your customers, the billing services provider, the credit card clearinghouses, and your bank
- Immediate fraud checks
- Clearance of credit cards
- Support of all major online payment mechanisms
Your customer care organization will benefit from the simple user interface to your customers, so that when customers call or e-mail, you will be able to serve them immediately, securely, and efficiently. The ability to locate accounts, reset passwords, view a customer’s account information, adjust payments, extend offers, send coupons, extend subscriptions, and upsell premium services are all available through the Taigle Commerce Platform.
Online consumers often prefer—even demand—to manage their own information, and Taigle Commerce Platform fully supports this. Customer password resets, account profile changes, and credit card information updates are all vital functions to both your customers and your business. The ability for a customer to review an order at any point in its life cycle will make your customers happy resulting in reduced calls to your call center and saving your customer service agents for more complex issues. E-mail communication to customers is also fully supported.
The platform has built-in screens for setting system administration configurations. You can create multiple users with different roles and assign them privileges appropriately. These users will only the pages and content that he / she has access to. The platform can be integrated with your Enterprise Directory Services.
TCP usually keeps all users in its own database. However, the platform can be customized to integrate with a native user management system that you may already use.
Additional subscription controls can easily be configured by your business teams. You can control if your consumers can purchase free trial product offers more than once. You can configure an alternate offer to redirect the consumer to instead if the consumer attempts to re-purchase the restricted free trial offer. If the consumer tries to purchase a subscription product that they already own, a warning page will be presented to ensure that the consumer knows that they already own the product. The consumer is required to acknowledge that they still wish to purchase the subscription before they can continue.
Your business teams can easily configure Free Trial offers. Standard Free Trial offers contain a $0 first billing period, and then automatically bills the consumers payment method when the free trial period is over. VIP Free trial offers allow you to give special free subscription access to VIP consumers. The VIP Free trial offer type does not require a payment method. You can easily control access to VIP product offers via coupons, which ensure that VIP offers are not accessible to your general consumers.
TCP offers many additional features that can be optionally configured
- Facebook connect allows users to sign in and share with Facebook
- Gift Certificates
- Registration incentives
- Refer-a-friend promotions
- Configurable discounts such as Buy One Get One Free
- Robust Coupon system
Mobile device users can easily access TCP. TCP supports device-specific themes. Automatic device detection directs device users to their device theme so that they can easily manage their account and access TCP features.
Taigle Commerce Platform is built on the popular, secure, and standards-based Drupal Content Management System. However, the platform can be integrated with other Content Management System (e.g., Microsoft SharePoint).
Taigle Commerce Platform has built-in reporting. such as—
- Sales Summary Reports
- Customizable Sales Reports
- Coupons Usage Reports
- Product Reports
- Customizable Product Reports
- Customer Reports
- Extensive Site Logs
- User Activity Log
- Popular Pages
- Top Referrers
This rich reporting paradigm allows you to control your customer experience and maximize your revenue through high customer retention.
Taigle Commerce Platform is hosted securely in a reputable data center. The system supports complex password requirements out of the box. Single-Sign-On can be customized and deployed as part of your solution.
The power of this platform is guaranteed to transform how you think of building your online brand presence strategy. With some up front investment, you will be able to reduce and eliminate your development support staff. Your business will be empowered further to maintain and grow your business, resulting in additional revenue for your company.